Thank you for shopping with Evercrest Commerce LLC. We aim to provide high-quality products and an excellent shopping experience. Please read our Refund & Return Policy carefully to understand your rights and our process.

1. Returns

We accept returns within 30 days of delivery for most items. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• A receipt or proof of purchase is required.

Certain products such as digital items, downloadable software, or perishable goods are not eligible for return. Please contact us if you’re unsure about your item’s eligibility.

2. Refunds

Once your return is received and inspected, we’ll notify you by email that we have received your returned item. We’ll also inform you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

Please note:

• Shipping costs are non-refundable.

• If you received free shipping, the cost of return shipping may be deducted from your refund.

• Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at [insert your contact email] within 7 days of receiving your order. Please include photos of the damaged or incorrect item.

4. Order Cancellations

Orders may be canceled before shipment for a full refund. Once your order has shipped, it cannot be canceled, but you may still return it after delivery (subject to our return conditions).

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company or bank — it may take time before your refund is officially posted.

3. If you’ve done all this and still haven’t received your refund, please contact us at [insert your contact email].

6. Shipping Returns

To return your product, please mail it to:
Evercrest Commerce LLC
7901 4th St N Ste 300, St. Petersburg, FL 33702, United States

Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (defective or incorrect item).